Two phases: launch it, then run it.
A Trustpilot profile, who can reply, and invites that go out after a payout, a funded account, or a delivery. Setup takes 30 days. After that, the desk answers reviews against the book ... every day.
The 30-Day Launch
Profile and ownership
Claiming the Trustpilot business profile. Deciding who on your team can reply. Verifying the profile and domains match the brand.
Invite rules
Defining when an invite goes out: after a payout, a funded account, a live login, or a delivery. And just as important ... who's excluded.
Trust pages
Building the FAQ, the complaints path, and the public pages that sit next to your Trustpilot profile ... the pages a skeptical prospect checks before they trust the stars.
Wire the product
Connecting invites to real events: payout, funded, order-delivered. Your team can see exactly what went out and what bounced.
Go live
First invites go out. First replies go up. Every review is tied back to the actual trader or order behind it.
Running
Daily ... Replies
New reviews get answered. We know what can be said publicly without arguing the book ... acknowledging, clarifying, never confirming account details that shouldn't be public.
Daily ... Invites
Tracking invite volume after payouts, funded accounts, and deliveries. Watching bounces and flagging anyone who shouldn't get an invite.
Ongoing ... Complaints
Every 1-star review gets checked against what actually happened ... a failed payout, a closed account, a late order. We see both sides before anyone responds.
Find out what your score is actually costing you.
30 minutes. We'll look at your profile and tell you exactly what's removable and what a realistic 90-day path to green looks like.